Staff Product Support Engineer

Fernando Fernandez

Building diagnostic automation systems at Tesla

From automotive technician to software engineer. Self-taught through curiosity and persistence, now creating systems that have generated $12.8M in documented savings.

Scroll
$12.8M
Documented Savings
38%
Time Reduction
7,500+
Automations
84%
ML Accuracy

From the shop floor to Staff Engineer

I started my career as an automotive technician, diagnosing engine problems by sound and instinct. Every engine told a story. I taught myself Python through YouTube tutorials after work.

That curiosity led me from the shop floor to Staff Product Support Engineer at Tesla, where I now build the diagnostic automation systems that help technicians work smarter.

Based in Texas, I bring a unique perspective—hands-on problem solving, slow-smoked brisket on weekends, and the grit to run 26.2 miles.

2024

Staff Product Support Engineer

Tesla • Service Engineering

Leading diagnostic automation initiatives. Built 4 subsystem autodiags still in production. Driving the conversion from visual to Python-based diagnostics.

2020

Senior Product Support Engineer

Tesla • Tactical Response Team

Traveled to service centers and the factory to support critical tasks. Discovered Autodiag and taught myself Python to contribute.

2016

Field Technical Specialist

Tesla • Mobile Service

Traveled to customers' homes and ranches. Learned the critical importance of remote diagnostics and telemetry-based problem solving.

2011

ASE Master Technician

Jaguar Dealerships

Passed all 8 ASE tests. Specialized in electrical diagnostics and complex system troubleshooting across Pasadena and San Antonio.

01
Service Analytics Dashboard
$12.8M savings
02
High Confidence Automation
38% time reduction
03
Diagnostic Externalization
500+ executions
04
ML Classification System
84%+ accuracy
05
Subsystem Autodiags
4 in production
🔥

BBQ

2x Competition Winner

Expertise in offset smoking. Organized the "Meat Assassins Brisket Cook-Off."

🏃

Marathon

4:29:46 PR

Training for future races with ambitious time goals. The same persistence that drives my code.

🤠

Texas

Hill Country Vision

Based in San Antonio. Planning a ranch purchase in the Texas Hill Country.

Let's Connect

Open to conversations about engineering, career transitions, or BBQ techniques.